Centre General Communication

All memos are distributed by email only. Therefore it is critical that your store has emailed all relevant contact names, titles and email addresses via the link below https://www.kwinanamarketplace.com.au/retailer

Rubbish

Retailers must store their rubbish within their tenancy until they are able to dispose of it via the Centre rubbish facilities.

At no time is a retailer permitted to store or dispose of their rubbish in the Centre’s common areas, including fire corridors.

The Rubbish bin area is located in the  Loading Dock behind Woolworths Supermarket.

There are two bins for retailer’s use, one for cardboard and the other for plastic and general waste.

Tenants to make their own arrangement in relation to the disposal of building works waste, shop fittings/displays or racks waste.

Trolley Use

Trolleys belonging to the Centre’s retailers are not to be used or retained by other retailers for stock storage, rubbish removal or any other unauthorised use.

Lease Lines

A store’s lease line is generally identified as being the front door/roller shutter, inside of which is the ‘leased area’.

Due to public liability risks, retailers cannot display stock beyond their lease line unless under a casual leasing agreement approved by Centre Management.

Music Instore

As detailed in the centre rules, tenants may play “background recorded music” as long as the tenant makes sure that it does not annoy other tenants or people using the centre and is not audible from outside the premises.

Common Areas

During normal shopping hours (including the extended hours) retailers and their staff may use all the Centre's facilities known as the common areas, i.e. toilet facilities and general mall area.

No samples, pamphlets, stickers, magazines, cards, signs or any other promotional or advertising material shall be distributed or displayed within any common areas (carpark, garden areas, roadways, footpaths) unless through prior

arrangement and approval with Centre Management.

Under no circumstances is stock to be displayed outside your premises or in the mall area unless through prior arrangement and approval of Centre Management.

Merchandising in the common area is permitted only under a controlled situation and is restricted to specific

promotions. Please consult with Centre Management to organise dates and details if you would like to do this.

All displays that are permitted in the mall area must be safe and not pose any risk to the general public. Free standing blackboards and "A" frames are not permissible in the common area under any circumstances.

Signage

Store signage and ticketing must be of a professional standard.  Handwritten signage is not permissible.

Shop bulkhead signage must be kept clean,  dust free and allumiated unless approved by the landlord.

Centre signage stands are available for the display of retailer signage on a rotational basis. Signage must be of a professional standard and printed to a 750x1000mm portrait poster size. For advice on poster printing, please contact the Marketing Department.

A-Frames and other free standing signage are not permitted at all, due to public liability risks.

Cleaning/Housekeeping

The Cleaning Contractor is employed by Centre Management and is Glad Group .

They are responsible for cleaning the common mall areas. We would appreciate your assistance in bringing any rubbish

or spills (dangerous or otherwise) outside your shop to the cleaners and / or Centre Management's attention.

Retailers are fully responsible for the cleanliness of their own premises and must be kept at a standard acceptable to Local Health Authorities, Centre Management and the Customer.

Cleaning must include:

Floor coverings, internal and external glass, shop fronts, signs, fixtures and fittings, floor (including under fridge’s

and display units), light fittings, etc.

Food retailers are requested to take particular care when transferring their cooking and waste oil to avoid spillages.

Ensure that all lighting is operating during

Trading Hours.

Lost & Found Children

If a child is lost or found, please contact the Centre Management Team on 08 9439 1233 or Security 0436 333 393 immediately.

Staff Parking

Kwinana Marketplace is widely used  by locals  as their main shopping destination and as such we need to preserve the carparking facilities for the exclusive use of our customers.

If our customers can not locate a convenient carpark they will possibly leave the Centre without shopping, therefore reducing your sales.

We ask all retailers and staff to park in car bays located on the outskirts of the centre carparking areas.

Alterations and Renovations

If you have any plans of expected works, changes or renovations to a tenancy, you require approval from the Shopping Centre Landlord.

This also includes any increase in lighting. All alterations must comply with the lease requirements and the Shopfitting Guidelines (available from Centre Management).

Any alterations whatsoever to shop fronts and tenancy layout must be in accordance with any statutes, ordinances or by-laws as far as they may apply to your premises including Health, Water Supply and Sewerage, Fire, etc. Details should be submitted in the first instance to the Centre Manager.

Approval from the relative authorities is your responsibility.

Contractors must read and sign the Contractors Requirements & Fire & Emergency Procedures, located in the Centre Management Office.